Refund & Returns

The terms below mean what they mean in section 02 of the Terms. For this page, these are the ones that matter:

There is no refund for the Trial, because there is no charge. The Trial takes no card and no payment method. It does not convert into a paid plan, it does not renew, and nothing bills you when the 14 days end.

We do not sell subscriptions of any kind. If you ever receive a recurring charge claiming to be from White Mirror Labs, it is not ours — tell us and we will help you trace it.

When the Trial ends, everything you have written stays readable at no cost, permanently. Guided meditation keeps working. Writing new entries, Insights, Vision and Practices wait for the Serial.

The Journal ships in print runs, so there is usually a window between paying and dispatch. While your order has not yet shipped you can cancel it for any reason, or no reason, and receive a full refund of 499 EGP. Nothing is deducted.

Email hello@whitemirrorlabs.com with the email address you ordered with. If your parcel has already been handed to the courier when we read your message, we will tell you and section 05 takes over instead.

If the Journal arrives damaged, misprinted, missing pages, or is not what you ordered, we replace it or refund it in full — your choice — and we pay the return shipping.

Tell us within 14 days of delivery. Send your order email address and a photograph of the problem; a photo is usually enough, and we will not ask you to post a damaged book back before we act.

A Journal whose Serial is unreadable counts here. We will issue a working Serial without needing the book returned.

This sits alongside the statutory warranty Egyptian consumer law gives you against hidden defects. It does not replace it.

You have 14 days from the day the Journal is delivered to return it for a refund, without giving a reason.

To qualify, the Journal must come back:

• Unwritten in — a journal is a book you write in, and a written page cannot be resold
• Complete, with the Serial page intact and unredeemed
• In a condition that reflects no more handling than you would give a book in a shop

Opening the packaging and reading the Journal is fine and never costs you the right to return it. Where a returned Journal has lost value through handling beyond that, we may reduce the refund proportionately, and we will explain the deduction before we make it.

Email us first and we will arrange collection or give you a return address. Return shipping for a change of mind is yours to pay; the 499 EGP purchase price is refunded in full.

The Serial inside the Journal permanently unlocks the App for one account. It can be redeemed once and cannot be un-redeemed.

A Journal whose Serial has been redeemed cannot be returned under section 05, because the digital half of what you bought has been delivered and cannot be taken back. Sections 03 and 04 are unaffected: a redeemed Serial never blocks a refund for a Journal that is damaged, defective or wrong.

If you want to return the book but have already redeemed the Serial, write to us anyway. We would rather hear the reason than lose you over a rule.

Risk stays with us until the Journal reaches you. If a parcel is lost, or is marked delivered and is not in your hands, tell us and we will trace it, and replace or refund it at our cost. There is no need to argue with the courier yourself.

If a parcel comes back to us as undeliverable because an address or phone number was wrong, we will contact you to arrange redelivery. Where redelivery is not possible we refund the purchase price; the cost of the second delivery attempt may be deducted.

One email does all of it. Write to hello@whitemirrorlabs.com and include:

• The email address you used at checkout
• What you want — cancel, replace or refund
• For a damaged or wrong item, a photograph

We acknowledge within 5 business days and tell you the outcome, with a reason if the answer is no. You do not need an account, an order number or a form.

• A Journal bought from anyone other than us — go to the seller you bought it from
• Ordinary wear from using the Journal as intended
• Damage caused after delivery
• Dissatisfaction with the outcome of the practice itself, as distinct from a fault in the book
• The App, which is free and has nothing to refund

This policy is written to sit on top of the Egyptian Consumer Protection Law and its executive regulations, never underneath them. Nothing here removes or reduces a right that law gives you — including your rights on a distance sale, and your right to a remedy for a defective product. Where this policy and the law differ, the law wins.

These Terms are governed by Egyptian law, and disputes are handled as set out in section 18 of the Terms. You may also complain to the Egyptian Consumer Protection Agency at any time.

A refund request, a damaged parcel, or a question before you order — all of it goes here.